Thursday, April 13, 2006

Chat with Google Adwords Support that is very enlightening

Tonight I had to ask several questions of Google. I thought I'd share the results.

The last item has a very good suggestion that we should all follow.

Chat Information
Thank you for contacting Google AdWords. Please hold a moment while we route your chat to a specialist who will help you with your question: "site targeted ad".
Chat InformationDiana has received your message and will be right with you.
Diana: Hello Eric. Thanks for contacting Google AdWords. How may I help you today?
Eric Standlee: I'd like to put ads on which is displaying google ads, how do I do that? I tried site targetted and didn't come up in the list.
Diana: If the site did not appear in the list, then this site is currently not allowing site-targeted ads. Each site owner has the ability to choose whether they'd like site-targeted or keyword-targeted ads. I'd suggest reviewing your keyword-targeted campaigns and trying to match ad and keywords more closely with the site's content.
Eric Standlee: Is there a way to make sure that keyword targetted ads only show on a limited number of sites in the content network? I haven't used the content network because of the lack of targetting it seems to have.
Diana: At this time, there is no way to do so. But, I'll pass along your feedback in our next program development discussion.
Eric Standlee: Thanks.
Eric Standlee: One last questions
Diana: Sure, Eric.
Eric Standlee: question. Can you tell me when some analytics will open up for others? I have it but my colleagues are anxious to get it.
Diana: We still do not have an exact date where all advertisers will be able to sign up for Analytics. But, if they have already entered their request, as soon as we have more availability, we will contact them.
Eric Standlee: Okay, and one last one...
Eric Standlee: About ad approvals, I have noticed lately that when I place a new ad I have had to use the contact form to request it being approved before I even got any impressions. Is that a change in how things work? Should I just automatically use that form to request the ads be approved after I create them?
Diana: There is no change in our process. We've experienced a higher volume of ads, which is causing a delay in our review process. If you notice that your ad is not accruing impressions within 1-2 business days, please feel free to send us an email.
Diana: In addition, I have one last suggestion for this.
Diana: If you're only editing an ad, then please create a new ad instead of editing the old ad. This will allow the old ad to run while the new ad is under review. Then, you can delete the old ad once impressions accrue for the new ad.
Diana: Do you have any other questions, Eric?
Eric Standlee: Nope, thanks for that suggestion Diana, I will share it with our company. Have a blessed evening

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