CRM
Take control of your business with CRM
See how SugarCRM can help you get more control and visibility into your customer relationships by automating your sales, marketing and customer support teams.
- Organize and share your customer information
- Improve tracking of customers and prospects
- Build forecasts and share reports across your company
- Collaborate effectively across sales, marketing and support teams
- Gain insight into your business with deep reporting capabilities
Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction and provide executive insight into business performance. Supported by flexible deployment options, Sugar is used by customers of all sizes, across a broad range of industries.
Flexible Deployment Options
Sugar CRM offers a number of deployment options, depending on your business requirements. Choose Sugar On-Demand, if you would like SugarCRM to host your information. Sugar Cube, is the right choice if you need a plug-and-play CRM appliance inside your firewall. Want to manage Sugar on your own servers? Choose Sugar On-Site iChoose Sugar On-Site.
Sales Force Automation
Sugar drives sales performance by allowing sales representative to track and share contacts and opportunities, manage and upsell into existing accounts, forecast revenue, monitor performance through dashboards, manage quotes and contracts. You can work offline work offline through Sugar’s mobile solutions and collaborate through integration with Microsoft Outlook and other groupware applications.
Mobile Solutions
Stay in touch while on-the-go with Sugar mobile functionality. Sugar offers wireless and PDA access that is hassle-free so you can continue to work away from the office. For enterprise users, Offline Client Synchronization allows employees to work offline and automatically update Sugar when they return to the network.
Marketing Automation
Sugar closes the loop between marketing and sales. Create, execute and track campaigns across multiple channels with the campaign wizard. Develop compelling email marketing programs and capture leads directly into your CRM system with web-to-lead forms. Manage and assign leads to your sales reps and track the marketing ROI of your programs.
Customer Support
Acquiring new customers is much more expensive than selling to existing ones. With Sugar Customer Support, your customer cases will be handled quickly and effectively. Sugar centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues. In addition, companies can defray customer support costs with the Customer Self-Service Portal.
Reporting
Turn your data into actionable information with Sugar Reporting. Managers can monitor business performance across the entire business with reporting tools on Marketing Analytics, Sales Trends, Case Reports, and Customer Profiles. Dashboards can be customized to meet the individual roles of users or to track key metrics across the organization. Underlying each report is actual data, so managers can drill down and explore the data impacting their business.
Collaboration
Underlying marketing, sales and support activities, Sugar Collaboration provides capabilities to manage email within Sugar while integrating with Microsoft Outlook, schedule and track activities, manage projects, and work in offline or mobile settings. Sugar collaboration streamlines common tasks and promotes more effective communication with employees and customers.
Additional Information
For more information on SugarCRM, please contact our sales department at (281) 377-6296 or email at eric@ericstandlee.com
